UK retailers fail to refund customers for returned goods, Which? reports
The Guardian · September 15, 2026Original source ↗
What happened
The consumer group Which? found that several leading UK retailers are not refunding customers correctly for returned goods. This includes failures to reimburse delivery costs and refunds for the items themselves.
Why it matters
This issue impacts consumer rights and could affect customer trust in online retail.
How this story affects people
How does this story affect you if you shop online in the UK?
This affects your consumer rights, as you may not receive the full refunds you are entitled to for returned items. This could lead to financial losses and diminished trust in online retailers, impacting your future shopping decisions.
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